Customer Support
We provide you with the best customer support service with our well trained and experienced agent to ensure that you get the “satisfaction guaranteed” seal from your customers and clients.
Our Customer Support Agents are all proficient in English, and armed with the Filipino Hospitality and a heart for keeping you and your clients happy.
Why Customer Support Is Vital in every business
Customer Support is the “lifeline” of businesses to their customers—comparable to a hospital’s emergency room, or a police station. It is the primary responsibility of every business to provide efficient, round-the-clock customer assistance.
It may not seem a big deal to some businesses if their customer support service falls short of their client’s expectations, but studies have shown that even the most loyal customers tend to leave businesses with poor customer service (and in doing so, influence potential clients to stay away!)
As with our BVAide Virtual Administrative Assistants and BVAide General Admin Assistants, it is also highly unadvisable to spend too much to hire physical customer support, a task which is almost exclusively done online.
Provide Excellent, Satisfied Service with BVAide Customer Support
BVAide offers to provide virtual Customer Support services to your business, at a fraction of the cost it will take for you to get localized customer support personnel.
Our customer support can immediately take grasp of all the know-how of your business, so your customers can expect a fully knowledgeable person to address their concerns.
Satisfaction Guaranteed
- BVAide Customer Support can manage a large volume of calls from your customers, every hour, every day.
- We answer all your customers’ questions about your products and services.
- We assist with order placements, exchanges, or refunds.
- We achieve your personal and team sales targets, as well as call-handling quotas.
- We handle customer complaints and provide them with appropriate solutions and alternatives, all within the time limits.
- We help resolve your customers’ complaints via email, regular mail, or social media, either by a personal computer or via mobile phones.
We Also Provide Extensive Support
- We help resolve your customers’ complaints via email, regular mail, or social media, either by a personal computer or via mobile phones.
- We do follow-ups on your customers' concerns to ensure the resolution of the concern.
- We inform your customers of your deals and promotions, on all web and social media platforms.
- We prepare product or service reports through the collection and analysis of customer information.
- We keep records of customer interactions.
- We compile reports on overall customer satisfaction.
BVAide ensures that you get the “satisfaction guaranteed” seal from your customers and clients! Message us at the “Contact Us” button and get our Customer Service support today.
With these advantages in mind, you can be sure that you’ll have no more worries about charting accuracy and expected timeliness—your BVAide’s got it covered for you.